Network Performance

HostHeaven.net domain hosted accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in immediate termination of your account without warning.

You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of HostHeaven.net systems or networks. HostHeaven.net reserves the right to terminate or limit such activities.

Disk Space & Bandwidth Allocation

HostHeaven.net allows x# of GIGs of Hard Drive Space and monthly bandwidth to your domain account.  Should you go over you allowed bandwidth you will receive an email alert.

SSL Support

HostHeaven.net servers support SSL but you will need to acquire your own third party SSL certificate through www.thwate.com or www.verisign.com to take advantage of SSL services and upgrade to a Dedicated IP account.

Technical Support

HostHeaven.net provides Technical Support.  We do not provide support for configuring scripts on your account or any other support not directly related to your hosting account (setting up your website pages, images, etc.)

Backups

Our control panel gives you to option to make an 'instant' backup of your entire cPanel account. It will archive your account and provide you with a link to download the backup. You can then use this backup file to restore your account on our servers if need be.

This backup gets everything associated with your account: e-mail accounts (including the passwords and messages still on the system), FTP accounts, add-on/sub/parked domains, databases, mailing lists, EVERYTHING that is setup with the account.

It is the clients responsibility to do all back ups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. HostHeaven.net is NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event.

HostHeaven.net perform a weekly server backup. If you need us to perform a daily backup for your domain, please contact us and we can arrange that for you.

Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility. Backup/Restore is not an available option with this hosting package special.

IRC & Server Processing

• We currently do not allow IRC or IRC bots to be operated on our servers.
• We currently do not allow eggdrops to be operated on our servers.
• We currently do not allow BNC to be operated on our servers.

HostHeaven.net has a responsibility to protect each client and to provide the best services available. The following guidelines were designed to ensure these obligations are met.

Content

All services provided by HostHeaven.net may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless HostHeaven.net from any claims resulting from the use of the service which damages the subscriber or any other party. All pornographic content and sex-related merchandising is prohibited on all HostHeaven.net servers. This includes sites that may infer sexual content or links to adult content elsewhere. HostHeaven.net will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to HostHeaven.net servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content

• Warez sites
• Pirated software
• Cracking programs of any kind
• FTP Sites for large downloads
• Spam supporting material (email lists)
• Uploading MP3/Real Audio™/Real Video™ (these files are not allowed on our servers)

HostHeaven.net will be the sole arbiter as to what constitutes a violation of this provision.

Commercial Advertising - Email - Mailing Policy and Limits

Spamming: The sending of unsolicited email, or the selling of spam supporting material from a HostHeaven.net servers is prohibited. Using an email address or domain that is maintained on an HostHeaven.net machine as reference, or as a location of such activity is STRICTLY prohibited. HostHeaven.net will be the sole arbiter as to what constitutes a violation of this provision.

Limits

There is a 500 hourly email limit per domain this limit is also applied towards mailman. If you send over this amount in any hour most of the e-mails will bounce back with a undeliverable error.

Many of our servers have a 60 pop checks per hour limit per domain. If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. to prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

Any mailing list larger than 5,000 will require a semi dedicated or dedicated hosting solution from us. Note: dividing one large list into smaller lists to get below this limit is not allowed.

Mailing Lists Rules

1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it. We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else. We recommend phplist which can be found in your control panel under fantastico. If you do not throttle and you try sending let's say 500 emails the server will try sending all 500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server.

2. Any mailing list over 900 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 8 am eastern time M-F.

3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care how you justify it. This is spam and will result in termination of the offending account.

4. Any unsolicited e-mail being sent will result in termination of the offending account. We take a zero tolerance stance against sending of unsolicited e-mail.

5. Any mailling list MUST comply with all guidelines set forth by the United States.
These can be found at: http://www.ftc.gov/bcp/conline/pubs/buspubs/canspam.htm

6. No Direct SMTP mailers are allowed. An example of this is DarkMailer. Any mail should be relayed through the local MTA (localhost:25) for further delivery by the server and not done directly by scripts.

Server Abuse

Any attempt to undermine or cause harm to a server, or customer, of HostHeaven.net is strictly prohibited.

AUP General Information

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. HostHeaven.net may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your HostHeaven.net account or other actions as detailed in Section 3 WITHOUT PRIOR NOTICE.

This document is intended to provide a basic understand of HostHeaven.net's Acceptable Use Policy. The following are guidelines for the establishment and enforcement of HostHeaven.net's AUP:

• Ensure reliable service to our customers

• Ensure security and privacy of our systems and network, as well as the networks and systems of others

• Comply with existing laws

• Maintain our reputation as a responsible service provider

• Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services

• Preserve the value of Internet resources as a conduit for free expression and exchange of information

• Preserve the privacy and security of individual users

The HostHeaven.net intends to provide its customers access to everything the Internet has to offer. While HostHeaven.net is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both the HostHeaven.net and the Internet and cannot be permitted under the guise of free speech. The resources of the HostHeaven.net and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community. 

We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.

You may not use your virtual site to publish material, which HostHeaven.net determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, chat programs, video recordings, and audio recordings (MP3 files).  Excessive storage of MP3 files & Video files are not permitted as these files consume excessive resources on our servers.

If you're not the copyright holder of the material placed on your site (unless the material is public domain) please do not place this material on your virtual site as this will result in the possible cancellation of your account. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings (MP3 files). 

NO ADULT orientated, Streaming Media, Chat or Warez material may be stored on your virtual site.

If a HostHeaven.net account is used to violate our AUP and/or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service (we will refund any unused hosting term left on your account). Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.

As a member of our network community, you must use your Internet access responsibly.

VIOLATIONS OF HostHeaven.net ACCEPTABLE USE POLICY
The following constitute violations of this AUP:

• Illegal use: HostHeaven.net's services may not be used for illegal purposes, or in support of illegal activities. HostHeaven.net reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

• Harm to minors: Use of the HostHeaven.net service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography.

• Threats: Use of the HostHeaven.net service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property. 

• Harassment: Use of the HostHeaven.net service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

• Fraudulent activity: Use of HostHeaven.net service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters."

• Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying infirmation is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

• Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM) Use of the HostHeaven.net service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending HostHeaven.net account.

• E-mail / News Bombing: Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending HostHeaven.net account.

• E-mail / Message Forging: Forging any message header, in part or whole, of any electronic transmission, originating or passing through the HostHeaven.net service is in violation of this AUP.

• Usenet SPAMing: HostHeaven.net has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

• Unauthorized access: Use of the HostHeaven.net service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of HostHeaven.net's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending HostHeaven.net account is subject to immediate termination.

• Copyright or trademark infringement: Use of the HostHeaven.net service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.

• Collection of personal data: Use of the HostHeaven.net service to collect, or attempt to collect, personal information about third parties without their knowledge or consent.

• Network disruptions and unfriendly activity: Use of the HostHeaven.net service for any activity which affects the ability of other people or systems to use HostHeaven.net Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. HostHeaven.net will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

• Fraud: Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

• Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right: Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

• Distribution of Viruses: Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.

• Inappropriate Use of Software: Use of software or any device that would facilitate a continued connection, i.e. pinging, while using HostHeaven.net services could result in suspension/cancellation of service.

• Third Party Accountability: HostHeaven.net subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.

Security

You are responsible for any misuse of your account, even if the inappropriate activity was committed by another user under you account, friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

• Your password provides access to your account. It is your responsibility to keep your password secure.
• Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.
• Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.
• You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
• You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
• You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
• Users who violate systems or network security may incur criminal or civil liability. HostHeaven.net will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Refusal of Service

We reserve the right to refuse, cancel, or suspend service at our sole discretion. All Sub-Networks, distributive hosting sites and dedicated servers of HostHeaven.net must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account deactivation. HostHeaven.net reserves the right to deny the refund of any monies paid thus far if these policies are broken. 

REVISIONS TO THIS ACCEPTABLE USE POLICY

HostHeaven.net reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner.