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| Answers |
Pre-Sales
Questions
- Is there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, or yearly. You can also
cancel at any time.
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- How soon will my account be set up and ready
for use?
Account orders are placed in a queue and are processed in the order
in which they are received. Your site can be uploaded to our servers
as soon as your domain name resolves to our server dns, usually
within 24-48 hours.
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- Do I have access to update my site 24 hours a
day?
Absolutely. Whether you're a day person or a night owl, your site is
available for you to update.
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- Can you register a domain name for me? Can you
set up domains other than .com, .org, and .net?
We can register .com, .org, and .net names for $25/year, with you as
the registrant. We can also assist with registering other domains,
as well (fees for registering other domains will vary by country).
Please contact our sales department if you require assistance in
registering other domain types.
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- Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a hostheaven.net
customer,
you are not completely satisfied with any of our services, we will
cancel your account and refund your money for that month's service.
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- I see some hosts offering "unlimited
bandwidth". Why don't you offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth." Someone has to pay for the traffic somewhere - and
if you check the fine print of some service agreements from
companies who claim to offer unlimited bandwidth, you'll probably
find that they do charge for traffic over a certain amount. We
dispense with the fine print.
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- Do you host Adult sites, warez sites or sites
containing illegal material?
No. Please see our Acceptable
Use Policy for policies regarding this.
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- Is my site backed up and how often?
It is the clients
responsibility to do all back ups of their site. If, in the
unfortunate event, something happens to your files, it is your
responsibility to have a local copy of your files.
We are
NOT held liable in any way for any files, money, time, effort, etc...
lost due to this unfortunate event. Furthermore, if your files are
lost, we will attempt to restore them as a gesture of good faith, but
make no promises what so ever about whether the files will be brought
back successfully or not. Again, back ups are the client's
responsibility.
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- How fast are your connections?
Our servers are located in the Network Access Corporation (NAC)
Network Operations Center (NOC) in Houston, Texas. The network is
monitored around the clock. NAC offers 15 diverse OC3 and DS3
connections to multiple backbones.
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- What are your server specifications?
Current servers are Genuine Intel (R) P4 @ 2.40 Ghz servers with 512MB to 1GHz of RAM.
RedHat's Linux 7.3
operating system, we have combined one of the most robust hardware
platforms with one of the most reliable UNIX operating system on the market
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Technical
Questions
- I changed my control panel password and now I
can't get in.
Passwords are case sensitive and are limited to 8 characters. If you
entered a password longer than 8 characters please try entering the
first 8 characters when logging into your control panel.
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- How do I get my email?
If you're familiar with your email client's setup, use the following
information to retrieve email from your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
* set SMTP authorization within your email program to have the server authenticate
you as a registered account holder.
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- I want to get started right away, but my
domain name hasn't transferred/isn't in the database yet. How do I
do it?
After your domain is fully propagated through the system, you can
upload to yourdomain.com via FTP or FrontPage Extensions.
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- What is the path to perl?
#!/usr/bin/perl
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- Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the
instructions for the script you are uploading regarding setting
permissions on the files and folders you create, as they vary from
script to script
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- I uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.html,
has not been replaced by another index page, then anyone going to
domainname.com will still see that page instead of some other home
page. This is the order in which the web server looks for a page to
put up as the "home" page: >DirectoryIndex: index.html, index.shtml
Just delete the index.html file and anything
after it in this list will then come up automatically. Notice that
"home.shtml" is NOT on the list and so will not show up as
your home page. You would need to rename it.
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Account
and Billing Questions
- Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan.
There is no set up fee for upgrading.
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- How can I change my account or billing
information?
If you need to update your account or billing information please
contact us here: Account
Maintenance
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- What happens if I go over the bandwidth limit
for my account?
If you exceed the bandwidth limit for your account the overage
amount will be automatically billed at a rate of $5 per gigabyte per
month.
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- What is the cost for additional features?
You can add additional features to the plan that you signed up for.
Below are the rates for some commonly added features.
Disk space - $2 per 20MB per month.
POP 3 email address - $1 per address per month. If you need
multiple addresses added please contact us for bulk rates.
Bandwidth - $5 per gigabyte per month
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top]
- How do I cancel my Account?
You can cancel your account at any time by sending email to
accounts@hostheaven.net. There are no cancellation fees, and no notice is
required. Any fees paid to that point are non-refundable, unless
cancellation is made within 30 days of opening the account. Please
see our Acceptable Use
Policy for further information.
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- What about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is not
received within the grace period your account will be deleted from
our servers.
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Copyright© 2002
HostHeaven.net. All
rights reserved.
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